AI Bankers at Eye Level — Full Rollout Across AI Teller & Digital Desk

Banking at Eye Level — How Shinhan Bank Brought AI to the Front Line

What if your next bank visit involved talking to an AI banker — one that actually knows what it's doing? Shinhan Bank has already made that a reality. In partnership with DeepBrain AI, the bank rolled out AI Teller kiosks and Digital Desks across its branches, setting a new bar for in-branch customer service.
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The Problem: Unreliable AI Is Worse Than No AI

Shinhan Bank wasn't new to AI avatars. They had already been running a third-party solution — but frequent errors and a lack of ongoing updates were quietly eroding trust on the ground. In a customer-facing environment, an AI that breaks down or gives wrong answers doesn't just fail. It damages the brand.

What Shinhan needed wasn't just any AI. They needed one that was stable, continuously improving, and built to handle real banking tasks. That's where DeepBrain AI came in.

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The Solution: Two Channels, One Seamless Experience

DeepBrain AI deployed AI bankers across two distinct touchpoints, each designed for a different part of the customer journey.

The AI Teller Kiosk handles the full range of routine teller tasks — all by voice. Queue number issuance, ID guidance, certificate printing, passbook copies, transaction history, personal info updates, and account closures. Customers no longer need to wait in line for straightforward requests, and they can ask questions without the awkwardness of face-to-face interaction.

The Digital Desk takes things further. A large-format screen positioned at eye level brings an AI banker into what feels like a real consultation. From account opening to loan applications and certificate issuance, customers can complete complex tasks in one sitting — no waiting, no scheduling, no pressure.

Both male and female AI bankers are available, making the experience feel natural and approachable for a wider range of customers.

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The Result: Reliability Meets Experience

Since switching to DeepBrain AI, Shinhan Bank hasn't just upgraded its technology — it's changed how customers actually interact with AI in a branch setting. The difference between an AI that works and one that doesn't isn't just technical. It shows up in whether customers trust it enough to use it.

With a stable, consistently updated system handling real tasks in real branches, Shinhan Bank has turned AI from a showpiece into a genuine service tool. And that's exactly what modern banking needs.

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Press

Korea Economic | DailyEven the Smile is Replicated — Shinhan Bank Teller Reborn as a Virtual Human

eNews Today | DeepBrain AI & Shinhan Bank Unveil New 'AI Banker'

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