Complex Products, Simple Explanations — How IBK Uses AI Bankers to Serve SMEs

Korea's SME Bank Puts AI to Work — IBK Industrial Bank of Korea's AI Banker Story

IBK Industrial Bank of Korea has been the backbone of Korea's small and medium enterprise financing since 1961. A government-backed policy bank with approximately 10,000 employees, IBK serves hundreds of thousands of SME customers alongside individual banking clients. Now, with AI Studios from DeepBrain AI, IBK is deploying AI bankers to bring a new level of accessibility and efficiency to how it communicates financial services.

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The Challenge: Meeting Customers Where They Are in the Digital Age

Banking customers today expect to understand products, processes, and options without having to visit a branch. For IBK's core constituency — small and medium enterprises navigating complex loan products, government-backed funding programs, and policy finance instruments — clear, accessible guidance is essential. At the same time, IBK's push toward digital banking requires content that can be produced quickly, updated frequently, and delivered consistently across digital channels.

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The Solution: AI Bankers, Powered by AI Studios

IBK adopted DeepBrain AI Studios to deploy AI banker video content. Input the financial product description, loan process explanation, or policy funding guide as text, and the AI banker delivers it on screen with natural, professional delivery — instantly. No filming, no production delays, no scheduling.

When products change or policy funding programs are updated, the content can be revised and redeployed immediately. Every customer — whether an SME owner researching funding options or an individual exploring personal finance products — receives the same clear, consistent guidance, available anytime and anywhere.

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The Result: More Accessible Banking, Delivered by AI

With AI banker content, IBK can now deliver financial guidance at scale through digital channels — making complex products and policy finance programs easier for customers to understand. The AI banker bridges the gap between the branch and the digital experience, giving IBK's customers the clarity and accessibility they need, whenever they need it. Korea's SME bank is using AI to set a new standard for customer-facing financial communication.

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