In November 2023, something unusual happened at Euro Finance Tech Day in Frankfurt. In front of an audience of European banking and fintech professionals, a figure appeared on stage — not a human presenter, but an AI avatar named Amy. Lifelike, conversational, and capable of real-time interaction. AKA Bank had just become the first German company to demo a live AI avatar prototype on stage.
AKA Bank has been a specialist in international export and trade finance since 1952. Operating across more than 70 countries, their client base is inherently global — but their customer support wasn't keeping pace. Clients needed answers in their own language, at any hour, without waiting for business hours in Frankfurt to begin.
The opportunity was clear: modernize customer engagement with AI, and do it in a way that could genuinely serve a multilingual, always-on global clientele. The question was how to get there — and who to build it with.
AKA Bank partnered with DeepBrain AI to develop Amy — a conversational AI avatar powered by a fine-tuned large language model. Amy isn't a chatbot with a face. She's designed to hold natural, human-like conversations, respond with realistic visual presence, and engage customers around the clock in their own language.
Building Amy was a truly global effort. Teams across Palo Alto, Frankfurt, and Seoul worked in near-continuous relay to bring her to life. As AKA's CEO Marck Wengrzik put it, the team "basically worked 24 hours a day, distributed over three continents."
The result was Amy's live debut at Euro Finance Tech Day 2023 — a milestone not just for AKA Bank, but for DeepBrain AI's expansion into the European financial market.
Amy's stage appearance was more than a product demo. It was a signal — to the European financial industry — that conversational AI avatars are ready for serious consideration. AKA Bank is now evaluating how Amy can be integrated into their core services, with the goal of giving clients 24/7 access to financial guidance in their own language, wherever they are in the world.
For DeepBrain AI, it marked a meaningful step into a new market. For AKA Bank, it was the beginning of a smarter, more human way to serve a global clientele.
Sometimes, the future of finance shows up in a three-continent collaboration — and takes the stage in Frankfurt.
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