DeepBrain AI · Insurance AI Solutions

AI Insurance Agent
& Insurance Sales
Roleplay Training

AI that consults your customers directly. AI that trains your agents before the real call.
Both powered by DeepBrain AI's interactive avatar technology.

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AI insurance agent live chat with customer
AI that faces your customers

Interactive avatar consults customers 24/7 — nights, weekends, holidays.

AI that trains your agents

Real customer personas, instant coaching reports, unlimited practice sessions.

Not a chatbot. A real face.

Interactive avatar — delivering trust and empathy that text-based AI cannot.

Loved by
2,000,000+ Users
aws logo
bmw logo
intel logo
lenovo logo
pfizer logo
seveneleven logo
lg logo
hsbc logo
lotte logo
samsung logo
kb logo
shinhanbank logo
kyowon logo
Who it's for

Built for every team
where conversations drive outcomes

Ready-to-deploy scenario libraries for insurance and B2B sales — customizable to your team's real customer profiles.

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Solution 01 · Interactive Avatar

24/7 AI Insurance Agent — No Human Required

DeepBrain AI's interactive avatar consults your customers just like a real insurance agent — handling inquiries, explaining policies, and guiding coverage decisions around the clock.

  • Policy explanation and enrollment guidance — 24/7
  • Premium inquiries, renewal reminders, coverage reviews
  • 150+ languages — serve global customers without new hires
  • Clone your agent's real face and voice
  • Integrates with existing CRM and contact center systems
DeepBrain AI insurance agent avatar consulting customer on policy renewal and pricing options
Solution 02 · AI Roleplay Training

Insurance Sales Roleplay Training — AI Trains Your Agents

Agents practice on real customer personas before live consultations. Every session auto-generates a structured coaching report — no manager required.

  • Insurance sales roleplay training — unlimited practice sessions
  • Diverse customer personas across real insurance scenarios
  • Instant coaching report — strengths, improvements, recommended phrasing
  • Manager dashboard — team-wide completion rates and scores
  • Beginner → intermediate → advanced difficulty progression
Insurance sales roleplay training session with customer persona and live response coaching
How it works

AI Insurance Agent & Insurance Sales Roleplay Training
— See Both in Action

Two solutions, one seamless experience. Switch between tabs to see how DeepBrain AI powers your customer-facing AI agent and your agent training platform.

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01

Avatar setup

Record 2 min or pick a default

AI insurance agent avatar setup screen with recording option
02

Product knowledge

Upload policies, FAQs, coverage docs

AI insurance agent uploading product knowledge files including policies and FAQs
03

Channel deployment

Website · App · Kiosk · Contact center

AI insurance agent deployed across website, app, kiosk, and contact center channels
04

24/7 operation

AI handles it. Complex cases escalate.

AI insurance agent live chat operating 24/7 with customer
01

Choose scenario

Event + persona + difficulty

Insurance roleplay scenario selection screen with persona and difficulty options
02

AI roleplay session

Multi-turn live conversation

Live insurance sales roleplay session with customer persona and suggested response keywords
03

Coaching report

Score + feedback + phrasing

AI coaching report showing insurance agent performance score trend and feedback
04

Repeat until ready

No judgment, no scheduling

Insurance roleplay session ready to repeat for continued agent practice
Key Features

From AI insurance consultation to agent training
— see what's inside

Explore the features behind our AI insurance agent and insurance sales roleplay training
— from 24/7 customer consultation to agent coaching reports.

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Knowledge Base

AI insurance agent trained on your knowledge base

Upload policy documents, product FAQs, and internal guides. The AI learns your products and answers in your company's voice — accurately, every time.

Knowledge base icons including OpenAI, PDF, and document file types for AI insurance agent training
Custom Avatar

Custom avatar — your agent's real face and voice

A 2-minute video is all it takes. AI clones your agent's face, voice, and expressions. Customers feel like they're talking to a real person, not a bot.

Custom AI avatar cloned from real insurance agent's face and voice for customer chat
Multilingual

150+ languages — no new hires needed

Serve international customers instantly. Your AI insurance agent responds fluently in 150+ languages — expanding global coverage without additional headcount.

AI insurance agent speaking multiple languages with country flag icons
Analytics & Insights

AI that gets smarter with every conversation

Every conversation is automatically analyzed. Your AI agent responds with the phrasing and knowledge that works best for your customers.

AI conversation analytics showing churn risk and price resistance insights on customer chat
Scenarios

Custom insurance roleplay scenarios

Configure scenarios based on real insurance events — renewal, cancellation risk, claims follow-up, annual policy month. Or deploy the built-in library on day one.

Insurance roleplay scenario library with renewal, cancellation risk, and custom scenario categories
AI roleplay

AI roleplay — live customer that reacts to every word

Price-sensitive, disengaged, cancellation-risk — the AI customer responds dynamically to everything your agent says. Every session is different. Every session is real practice.

AI roleplay customer persona avatars with demanding, emotional personality traits
Coaching report

Instant insurance sales coaching report

Speech quality scores, strengths, improvement points, and recommended phrasing — auto-generated after every session. Coaching happens without a manager in the room.

Instant insurance sales coaching report with speech quality scores and feedback
Dashboard

Insurance agent training dashboard — full team visibility

Completion rates, coaching scores, and recent activity per rep — in real time. The dashboard tells you exactly who's ready and who needs support.

Insurance agent training dashboard showing team completion rates and scores
Use cases

Where insurance companies deploy DeepBrain AI

From contact centers to agent training rooms — here's where each solution fits best.

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Customer service agent wearing headset for contact center after-hours coverage
Contact center · CS team

Contact center & after-hours coverage

Replace after-hours voicemail with a live AI agent. Customers get immediate responses at night, on weekends, and on holidays — without adding headcount.

AI insurance agent embedded on website and app screens for 24/7 consultation
Digital channel · Marketing team

Website & app — 24/7 insurance consultation

Embed your AI insurance agent directly on your website or app. Customers ask questions, get policy explanations, and start enrollment — any time of day.

AI insurance agent avatar displayed on kiosk screen at branch office
Branch network · Operations team

Kiosk & branch — unmanned insurance consultation

Deploy your AI insurance agent at branch kiosks. Customers get face-to-face consultation without waiting for a human agent to become available.

New insurance agents collaborating during onboarding training session
HRD · Training team

New agent onboarding — faster ramp time

New agents practice on AI customer personas before their first live call. Less ramp time means earlier contribution to revenue — and fewer early-stage dropouts.

Sales team field agents in meeting discussing skill development
Sales division · Field agents

Sales team — ongoing agent skill development

Existing agents sharpen renewal, cancellation, and objection-handling skills with unlimited AI roleplay sessions — without disrupting their schedules.

Branch manager dashboard with pie and bar charts for team performance visibility
Branch manager · Sales leadership

Branch manager — full team visibility

Managers track completion rates, coaching scores, and session activity for every agent on one dashboard. No manual check-ins. No recordings to watch.

Why AI

See how AI compares to the traditional approach

The difference isn't just convenience. It's the gap in customer experience and agent readiness — and how AI closes both.

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Traditional approach

People handle everything

Consultation only during business hours
High agent headcount and commission costs
Wait times lead to customer drop-off
Scaling requires new hires
Limited language support
Training once a quarter, if scheduled
Feedback days later — if you're lucky
No data, no tracking
Solution 01 · Interactive Avatar

AI Insurance Agent

24/7 consultation — nights, weekends, holidays
No commission, no headcount cost
Instant response, zero wait time
Unlimited scale without new hires
150+ languages supported
Clone your agent's real face and voice
Consultation history auto-recorded
Complex cases escalate to human agents
Solution 02 · AI Roleplay Training

Insurance Sales Roleplay Training

Anytime, unlimited practice sessions
Entire team trains simultaneously — no trainer needed
Instant coaching report after every session
Live AI customer — reacts to every word
Hundreds of practice scenario combinations
Strengths, improvements, recommended phrasing
Manager dashboard: completion rates and scores
Beginner → intermediate → advanced
Business case — Agentic AI insurance

Prepared agents change your entire book of business

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Missed opportunities

Customers who call at night get voicemail

After-hours inquiries go unanswered. By morning, the customer has already found a competitor.

Expand consultation availability

No more after-hours missed opportunities

Customers who inquire at night get an immediate response. Your AI insurance agent captures the lead and routes it to a human agent the next morning.

Sales performance

Hesitation on cancellation calls costs deals

An agent who fumbles an objection or misses a renewal pitch — multiply that by your entire team and call volume.

Improve sales performance

Agents who practice close more deals

An agent who doesn't hesitate on a cancellation call, handles objections cleanly, and delivers the renewal pitch confidently — that's what AI roleplay training builds.

Trust & Security

Enterprise-Grade Security, Built In

DeepBrain AI is built on the same enterprise security infrastructure trusted by global organizations
— so your customer consultation data, agent training sessions, and coaching reports stay protected.

ISO 27001 Data Security Certification

Our ISO 27001-compliant framework protects your data with world-class risk management.

SOC2 Type II
Security Certification

SOC 2 compliance ensures our platform meets the highest standards for data protection and operational integrity.

GDPR EUPrivacy Protection Certification

AI Studios adheres to GDPR, ensuring secure and transparentdata handling in compliance with the EU's strictest dataprotection laws.

Content Authenticity Initiative

As a supporter of theContent Authenticity Initiative, we pledge to uphold AI content integrity and combat misinformation.

See AI insurance solutions with your real products and scenarios

We'll set up a live session using your actual insurance products
and customer personas. No slides, no generic pitch
— just the product running on scenarios that matter to your team.
Submit the form — we'll confirm within 1 business day
30-min live demo — see both the AI agent and roleplay training in action
Optional: 4–6 week PoC with your actual products and agent team
FAQ

Frequently asked questions

Can't find the answer? Talk to us directly.

How is an AI insurance agent different from a chatbot?

A chatbot responds with text. DeepBrain AI's interactive avatar responds with a real face and voice — the same face and voice as your actual agent if you choose to clone them. Customers feel like they're talking to a person, not reading a script.

What kind of insurance inquiries can the AI agent handle?

Policy explanations, premium inquiries, renewal reminders, coverage reviews, enrollment guidance, and claims follow-up. Complex cases that require human judgment are automatically escalated to a human agent.

How long does it take to deploy the AI insurance agent?

Most deployments go live within one week. Avatar setup, knowledge base upload, and channel configuration are handled during onboarding.

Can we use our actual agent's face and voice?

Yes. A 2-minute video recording is all it takes. AI Studios clones your agent's face, voice, and expressions automatically.

What languages does the AI insurance agent support?

150+ languages. No additional hires or localization work required.

How is AI roleplay different from traditional agent training?

Traditional training happens once a quarter with a scripted colleague. AI roleplay is available anytime, reacts dynamically to everything your agent says, and generates a coaching report immediately after every session — no trainer required.

What insurance scenarios are available out of the box?

Renewal, cancellation risk, claims follow-up, annual policy month, new member onboarding, and birthday touch. Custom scenarios can be configured to match your actual customer profiles.

What does the coaching report include?

Speech quality scores (pronunciation, fluency, accuracy, rhythm), session summary, strengths, improvement points, and a recommended phrase for the next consultation.

Can the entire team train at the same time?

Yes. There's no limit on simultaneous sessions. Every agent can practice independently while the manager tracks progress from the dashboard.

Is there a PoC option before full rollout?

Yes. We offer a structured 4–6 week PoC with a subset of your agents on live scenarios — full dashboard and analytics access included.

Do we need to rebuild our existing systems to integrate?

No. Both solutions connect to your existing CRM, contact center, website, app, or kiosk infrastructure. No rebuilding required.

How is pricing structured?

Pricing is customized based on solution type, usage volume, and team size. Annual contracts with volume discounts available. Contact us for a custom quote.

What security certifications does DeepBrain AI hold?

ISO 27001, SOC 2 Type II, and GDPR EU Privacy Protection. Your customer consultation data, agent training sessions, and coaching reports are fully protected.