AI強化型 AI Bank Teller — No Wait Time, No Extra Staff

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AKA Bank

DeepBrain AI partnered with Germany’s AKA Bank to present its AI Human prototype “AMY” at Euro Finance Tech Day 2023 in Frankfurt. AMY utilizes a finely tuned LLM to deliver personalized financial information through natural, human-like interaction.

The AI Human features realistic appearance, native pronunciation, and accurate lip-sync, enhancing user experience.Both companies aim to integrate the solution into real financial services for next-level customer engagement. This collaboration marks DeepBrain AI’s growing global presence, with applications across finance, media, education, commerce, and public sectors.

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Shinhan Bank

Shinhan Bank has implemented an automated, unmanned kiosk service using AI Studios on its digital desks and STM equipment. Through AI video guides, customers can independently handle various tasks such as issuing certificates, opening accounts, and reporting transactions. This service has been deployed across more than 500 devices.

The video content is quickly created based on documents and can be updated in real time, improving operational efficiency. Integrated securely with the bank’s internal information security systems, AI Studios enhances customer satisfaction and reduces wait times—effectively achieving both goals at once.

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KB Kookmin Bank

KB Kookmin Bank implemented AI Studios to apply a virtual AI bank clerk in customer-facing tablet content. Instead of displaying product descriptions and pre-disclosures as plain text, a virtual clerk explains them via video, making it easier for customers to understand and accept the information.

These videos automatically play on tablets installed at designated branches, guiding customers through the entire process—from explanation to signature and completion—effectively supporting compliance efforts. By going beyond simple text delivery, the AI clerk improves customer comprehension and significantly reduces the burden on staff to repeatedly explain the same content.

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NH NongHyup Bank

NH NongHyup Bank became the first in the industry to fully deploy AI bank clerks across over 1,100 branches nationwide. These AI clerks help clearly and consistently deliver essential product information during customer interactions, especially in explaining anti-mis-selling guidelines, reducing the burden on staff.

Custom avatars reflecting the image of employees in their 20s and 30s were also developed and tailored to branch characteristics, expanding usage to mobile apps and video consultation platforms. By converting complex financial product explanations into video-based, viewer-friendly content, the AI clerks improve both employee training and customer response efficiency.

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Woori Bank

Woori Bank introduced AI humans to innovate their internal services. Diverse AI avatars ranging from young to middle-aged models support employee tasks and are utilized for creating customized guidance and educational content. The middle-aged models particularly enhance familiarity and facilitate cross-generational communication.

AI avatars also participate in internal events and training sessions, boosting work efficiency and engagement. These initiatives are accelerating the digital transformation of banking operations and contributing to improved employee satisfaction and productivity across the organization.

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Hana Bank

DeepBrain AI became the first to supply AI human solutions to a domestic financial institution through Hana Bank's mobile application 'Hana 1Q'. The AI human implements human-like models based on conversational AI technology that combines voice and video synthesis, speech recognition, and natural language processing technologies.

Through this implementation, AI bankers provide financial product briefing services in the 'Hana Hap' and 'Fund Mall' menus, with plans to expand into various areas including financial product explanations, non-face-to-face product subscription guides, consultation services, basic banking transactions, and hyper-personalized asset management services.

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KB Securities

오후 8:22KB Securities is leveraging generative AI to enhance the efficiency of research report production and the effectiveness of information delivery.

• Automating the production of domestic and international earnings summary reports — 'AI Earnings Flash' — powered by generative AI.
• Integrating investment information capabilities into the AI-powered chatbot 'KB Libot'.
• Simultaneously improving research productivity and output quality.

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Samsung Securities

Samsung Securities partnered with DeepBrain AI to revolutionize the way investment insights are delivered — introducing a Virtual Analyst powered by AI.

• Built an AI avatar modeled after a real analyst's appearance and voice
  
• Automated video production for research reports and market outlooks using simple text input
  
• Launched YouTube content series including 'Research Highlights' and 'US Stock Weekly Checkpoint'
• Streamlined repetitive content workflows, boosting analyst productivity
• Strengthened customer satisfaction and engagement through real-time information delivery

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Hanwha Life

Hanwha Life pioneered the industry's first Digital Business Card, embedding AI-powered personalized services directly into the client experience. Linking financial consultants (FCs) and customers via QR code, the card delivers tailored content on demand — and after a full rollout across all FCs, adoption surged by 40%. Customers can now access not just product information, but personalized financial consulting at their fingertips.
Hanwha Life further transformed FC workflows by introducing an AI-powered video production system, allowing consultants to generate customized promotional videos from a simple text input. Ongoing enhancements — including expanded templates and deeper personalization options — elevated the platform further. The result: FC productivity rose 15%, and touchpoints with MZ-generation customers grew by over 30%.